FAQs

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept all major credit cards (Visa, Amex, Mastercard, Discover) and PayPal.

 

WHAT COURIER PROVIDERS DO YOU USE?

All our orders are shipped via Royal Mail or DPD.

 

DO YOU SHIP INTERNATIONALLY?

Yes.

 

CAN MULTIPLE ORDERS BE COMBINED?

Due to high volume of orders we cannot combine orders. Please be sure to place all desired items in the cart before checking out.

 

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

Standard domestic shipments usually take 4-5 business days to arrive. International shipments typically take 5-7 business days to arrive. Please note, time may vary due to weather, customs, or any unforseen variables.

 

HOW DO I EXCHANGE OR RETURN AN ITEM?

We are happy to exchange any product that we stock online. To exchange or return an item, please follow the instructions located on our Delivery & Returns page. Please note items purchased during seasonal sales cannot be returned or exchanged.

 

WHERE ELSE CAN I FIND YOUR PRODUCTS?

At this time all HYR products are sold exclusively on our webshop.

 

HOW DO I CARE FOR THE PRODUCTS I HAVE PURCHASED?

Each style has special care instructions attached to the garment. Please follow these instructions carefully. If you have any questions regarding garment care, please reach out to us at support@hyrlondon.com

 

I JUST PLACED AN ORDER, CAN I CANCEL IT?

Unfortunately, we are unable to cancel any orders once they are placed.

 

I JUST PLACED AN ORDER, CAN I CHANGE IT?

Unfortunately, we are unable to make any changes to orders once they are placed. If you have given the incorrect shipping address please contact us at support@hyrlondon.com immediately.